Business Support

Update At 11/13/2020

Support range

Provide original commercial support for companies that use Apache APISIX in the development phase and production environment.

Service Content

Service support includes architecture review, code review, troubleshooting, diagnosis, suggestions, upgrades and security patches to ensure the normal operation of Apache APISIX.
If you have modified the core of Apache APISIX, or have custom plug-ins, it is recommended to purchase the advanced version so that we can understand these changes and locate and resolve faults faster.
The following table is the specific content:

Basic EditionStandard EditionPremium version
Recommended modeNon-critical businessKey businessKey business
Close communication
Troubleshooting
Security patch
new version update
Performance tuning
Architecture review
Code review
Support methodEmail
WeChat
Email
WeChat
Email
WeChat
Phone
Support time24 X 724 X 724 X 7
Corresponding time SLA8 hrs60 mins30 mins
Technical Support Contact122
Technical Support Manager
Inspection
Free additional development support time1 hrs2 hrs4 hrs

Toll

The subscription fee is charged quarterly.
Contact us for a quote

Product
  • API Gateway
  • k8s ingress controller
  • Service Mesh
Contact us
  • Shenzhen Zhiliu Technology Co.
  • Shenzhen Software Industry Base
  • wenming@api7.ai